If the following conditions are met, go to step 2. Select the File tab, note that I would name the codecs listed under Audio Codec and Video Codec, then click OK. ![]() In the Now Playing area, right-click the file your company wants to play and select Properties.Make sure the codec is installed on all computers you use that can play the file. Get and host the codec following these rules in Windows Media Player 11: If you are unfamiliar with high-tech troubleshooting, ask someone for help.And contact Microsoft Support. ![]() If you still can’t play the file correctly, try the steps in the Advanced Troubleshooting component. When prompted to install the definition codec, click Install. Click the “Player” tab, check “Download codecs automatically” and click OK.To do this, follow these steps in Windows Media Player 11: ![]() ![]() To resolve this issue, set Windows Media to automatically export codecs. Quickly and automatically find missing codecs. However, you can select “Installed Codecs” to see the codecs preinstalled on your computer, or “Analyze File” to see the missing codecs needed to play the file properly. Just install the program on your Windows hard drive. How do I find and install missing codecs?
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